FAQ
Frequently asked questions
Plain answers about choosing a vacuum therapy pump, tension rings, shipping, returns, and paying with an HSA or FSA. If you do not see what you need, email us — we are happy to help.
Recovering after prostate cancer treatment? Read our patient guide to vacuum therapy after prostate cancer.
Choosing a pump
What's the difference between a manual pump and a battery pump?
A manual pump is quiet, needs no batteries, and lets you control the vacuum with your hand. A battery pump is push-button: the motor creates the vacuum for you, which many men prefer if hand strength, arthritis, or dexterity makes pumping tiring. Both are complete vacuum therapy systems used to manage erectile dysfunction. Talk with your doctor before you start.
What's the difference between Osbon and Pos-T-Vac?
Both are FDA-cleared, made-in-the-USA medical vacuum therapy systems. The best fit is often about the kit and how you like to pump, not the brand name. Osbon ErecAid systems typically include a ring loader and cylinder inserts. Pos-T-Vac systems typically include adapter bushings and a loading cone. Tension rings are made for their own system, so it is best to reorder the ring style that matches your pump.
Can I replace just the pump head later?
Yes, on the Pos-T-Vac systems we carry. Replacement heads are available for the MVP 700, BOS-2000 (Automatic 2000), Automatic 3000, and Manual 1000, so you can replace a worn head without buying a whole new system. If you are not sure which head fits your cylinder, email us before you order.
How do I choose a pump?
Start with how you want to pump (manual or battery) and whether you prefer an Osbon or Pos-T-Vac kit. We have a side-by-side comparison, “Which pump is right for me?”, on our Pump Systems collection. If you would like a hand choosing, contact us before you order — we are happy to help.
Tension rings
How do I choose a ring size?
Rings come in different inside diameters and tightnesses. A common starting point is to use the largest ring that still maintains an erection. A tighter ring than you need is more likely to be uncomfortable. Osbon and Pos-T-Vac rings are sized differently and are not all interchangeable, so match the ring to your system. If you are unsure, email the store and they can help you compare sizes.
How long do tension rings last?
Reusable rings wear out with regular use. Replace a ring when it looks cracked, sticky, or permanently stretched, or when it no longer holds comfortably. Disposable rings, such as the Comfort Ring, are meant for one-time use. Wash reusable rings as your instructions allow, and let them dry before you store them.
How long can I leave a tension ring on?
No more than 30 minutes at a time, per typical manufacturer instructions. Never fall asleep with a ring in place.
Can I get replacement rings automatically?
Yes. If you use a vacuum therapy system regularly, you will need replacement rings over time. Some rings can be set up as a recurring order so they arrive when you need them. Ask the store if you would like help setting that up. There is no need to buy a new pump just to keep a supply of rings.
Ordering & shipping
How is my order packaged?
All orders ship in a plain, unmarked exterior box.
What does shipping cost?
Shipping costs are calculated at checkout and depend on your address, package weight, and the method you choose. For U.S. orders, the following options may be available:
- Economy — flat rates of $12.99 (orders up to 1 lb) or $18.99 (orders over 1 lb up to 4 lb).
- USPS — carrier-calculated rates (services such as First Class Mail, Ground Advantage, Priority Mail, and Priority Mail Express may be offered).
- UPS — carrier-calculated rates (services such as UPS Ground, Ground Saver, Standard, 3 Day Select, 2nd Day Air, and Next Day Air may be offered).
We also ship to select international destinations. The full details are on our Shipping policy.
Do you offer free shipping?
Orders of $150 or more qualify for free shipping when you enter code SHIPFREE at checkout. This offer applies to eligible shipping rates under $20 and is limited to one use per customer.
How do I track my order?
As soon as your order ships, we email your tracking information so you can follow delivery.
Returns
What is your return policy?
We have a 30-day return policy, starting from the day you receive your item. To be eligible, the item must be in the same condition you received it, unused, with tags (if any), and in its original packaging, and you will need your receipt or proof of purchase. Email us at info@cyberworlddistributing.com to start a return, and please do not send a package back until we have approved it. The full details are on our Refund policy.
Do you offer exchanges?
Rejoyn Store does not exchange items directly. The fastest way to get the item you want is to return the item you have (if it is eligible) and, once that return is accepted, place a separate order for the new item.
When will I get my refund?
If your refund is approved, you will be refunded automatically on your original payment method within 10 business days. It can take additional time for your bank or card company to process and post the refund. There is no restocking fee.
Can I return a pump or ring I have already opened?
For hygiene and safety reasons, opened or used medical and personal-care items — including opened lubricants and used or opened vacuum erection devices, tension rings, ring loaders, scrotal shields, and similar accessories — may be returned only if they are unused, unopened, and in the original packaging, or if the store asked you to return a defective, damaged, or incorrect item. If an item arrives defective, damaged, or incorrect, contact the store right away.
Payment
Can I use my HSA or FSA?
In many cases, yes. Vacuum therapy systems, replacement pump heads, and medical tension rings may be eligible HSA or FSA expenses when they are used to treat erectile dysfunction. Your plan administrator has the final say, and many will ask for a doctor's prescription or a letter of medical necessity — a short note from your doctor confirming the device is for treatment of ED. Limited-purpose and dependent-care FSAs generally cannot be used for this.
Your order confirmation is an itemized receipt. If you would like a separate copy, email us at info@cyberworlddistributing.com and we will send one.
We do not bill Medicare or private insurance, and we cannot promise that your plan will reimburse the purchase. Please check with your plan administrator (or your insurer, if you are asking about insurance) before you order.
Can you send me an itemized receipt?
Yes. Your order confirmation email already lists each item, the date, the order number, shipping, and the total. If you need a separate copy for your records or for an HSA or FSA claim, email us at info@cyberworlddistributing.com and we will send one.
Privacy & discretion
Will anyone be able to tell what is in my package?
All orders ship in a plain, unmarked exterior box. There is no product name on the outside of the box.
How do you handle questions?
We will answer your questions directly and professionally, by email or phone, without sharing your order details with anyone else. If you would rather we use a particular email address or leave a brief message, just tell us.
Contact
How can I reach Rejoyn Store?
Email us at info@cyberworlddistributing.com or call 888-473-5696. You can also use the form on our Contact page.